Shipping policy
Standard shipping
If shipping to the United States or Europe, we offer free shipping for most orders. Packages usually arrive at your destination within 3-7 working days, shipped from our warehouses in US or EU. (Stock in the warehouse)
US Warehouse Address: 1760 SULFUR SPRING RD, HALETHORPE, MD 21227 USA
Germany Warehouse Address: Breitefeld 15, 64839 Munster (Hessen), Deutschland
If sent elsewhere (outside the US and Europe) or shipped from China (US & EU warehouse out of stock), we will charge shipping charges depending on the size, weight of the order, and your location. The package usually arrives at your destination within 10-15 working days, but sometimes it takes longer. After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific Time will be shipped by the next business day. If you order after 1 pm Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included).
Expedited shipping
If sent elsewhere (outside the US and Europe), or shipped from China (US & EU warehouse out of stock), expedited shipping usually takes 5-10 days less to deliver than standard shipping. Shipping costs depend on the size of the order, weight, and location.
After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific Time will be shipped by the next business day. If you order after 1:00 PM Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included)
Normal delivery countries: Greece, Spain, Ireland, Hungary, Luxembourg, Belgium, Canada, Hong Kong(CN), Taiwan(CN), Finland, Australia, Slovenia, Argentina, Brazil, Malaysia, Norway, France, Slovakia, Japan, Czech Republic, Singapore, Mexico, Germany, French Guiana, Croatia, Macao(CN), United States, Ecuador, Colombia, Chile, Thailand, Italy, Paraguay, Monaco, Austria, Peru, Turks and Caicos Islands, United Kingdom, Netherlands, Portugal, Virgin Islands, British, Sweden, Switzerland, Korea, Suriname, Virgin Islands, American Samoa
Standard Shipping: Free Shipping (10-12 days for shipping)
Expedited Shipping: $10 shipping fee (5-7 days for shipping)
Remote delivery countries: the Dominican Republic, Wallis and Futuna, Norfolk Island, Aruba, Oman, Jersey, Panama, Marshall Islands, Bahamas, Tokelau, St.Pierre, and Miquelon, Pitcairn Islands, Poland, Tuvalu, Aland islands, Pakistan, Macedonia, the Former Yugoslav Republic of, Indonesia, French Polynesia, Georgia, Romania, Kuwait, India, Samoa, Saudi Arabia, Israel, Fiji Islands, Cayman Islands, Russia, Niue, North Korea, United States Minor Outlying Islands, Grenada, New Caledonia, Trinidad and Tobago, Netherlands Antilles, Barbados, Andorra, Northern Mariana Islands, Myanmar, Mongolia, Solomon Islands, Honduras, St.Kitts and Nevis, Bahrain, San Marino, Tonga, Papua New Guinea, Vanuatu
, Bosnia and Herzegovina, Qatar, Uzbekistan, Micronesia, Greenland, Moldova, Guadeloupe, Guernsey, Cyprus, Vietnam, Costa Rica, Timor-Leste, British Indian Ocean Territory, Sri Lanka, Nicaragua, Ukraine, Kyrgyzstan, Bhutan, Haiti, Iraq, Jordan, Belize, Kiribati, Bolivia, St. Vincent and the Grenadines, Antigua and Barbuda, Albania, Montserrat, Afghanistan, Denmark, Cocos (Keeling) Islands, Anguilla, Uruguay, New Zealand, Montenegro, Serbia, Svalbard and Jan Mayen, Guyana , Iran, Philippines, Laos, Brunei, Yemen, Guatemala, Estonia, Puerto Rico, Nepal, Bangladesh, Turkey, Vatican City, Iceland, Turkmenistan, Nauru, Martinique, Dominica, Maldives, Christmas Island, Lithuania, Azerbaijan, Lebanon, St. Martin (French part), Cambodia, Belarus, Malta, United Arab Emirates, St. Lucia, Gibraltar, Cuba, Kazakhstan, Heard Island and McDonald Islands, Bermuda, Tajikistan, Venezuela, Jamaica, Syria, Bulgaria, Palau, Armenia, Guam, El Salvador, Latvia, Isle of Man, Cook Islands, Faroe Islands, Liec htenstein, Palestinian Authority
Standard Shipping: Shipping cost Free shipping (10-15 days for shipping)
Expedited Shipping: $15 shipping fee (5-7 days for shipping)
Seriously remote delivery countries: Equatorial Guinea, Reunion, Tanzania, Sao Tome, and Principle, Mauritania, Eritrea, Sierra Leone, Cote d'Ivoire, Kenya Kenya, Madagascar, Mozambique, Central African Republic, Sudan, Nigeria Nigeria, Seychelles, Bouvet Island, Malawi, Gambia, Angola, Zimbabwe, Lesotho, Tristan da Cunha, Liberia, Niger, Uganda, Cape Verde, Rwanda, Togo, Morocco, Swaziland, Guinea, French Southern and Antarctic Lands, Guinea-Bissau, Falkland Islands, Benin, Cameroon, Congo (DRC), Senegal, Mayotte, Ascension Island, Chad, Tunisia, Namibia, Zambia, Antarctica, Mauritius, South Georgia and South Sandwich Islands, Congo, Western Sahara, Burkina Faso, Mali, Libya, Egypt, Algeria, Botswana, Ethiopia, Gabon, St. Helena, Ghana, Comoros, Somalia, Burundi, Djibouti, South Africa
Standard Shipping: Shipping cost $15 (15-20 days for shipping)
Track your packages
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.
Tracking information Issues
Your satisfaction and advice is our motivation! If any questions about tracking information, feel free to contact us with your order number and the tracking number that you have. Our E-mail: [email protected].
The lost package
Divoom will be responsible for any items that are damaged or lost during transportation.
If all else fails, please contact our support team directly at [email protected] for help
If shipping to the United States or Europe, we offer free shipping for most orders. Packages usually arrive at your destination within 3-7 working days, shipped from our warehouses in US or EU. (Stock in the warehouse)
US Warehouse Address: 1760 SULFUR SPRING RD, HALETHORPE, MD 21227 USA
Germany Warehouse Address: Breitefeld 15, 64839 Munster (Hessen), Deutschland
If sent elsewhere (outside the US and Europe) or shipped from China (US & EU warehouse out of stock), we will charge shipping charges depending on the size, weight of the order, and your location. The package usually arrives at your destination within 10-15 working days, but sometimes it takes longer. After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific Time will be shipped by the next business day. If you order after 1 pm Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included).
Expedited shipping
If sent elsewhere (outside the US and Europe), or shipped from China (US & EU warehouse out of stock), expedited shipping usually takes 5-10 days less to deliver than standard shipping. Shipping costs depend on the size of the order, weight, and location.
After confirming your payment, it may take up to 48 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 1 p.m. Pacific Time will be shipped by the next business day. If you order after 1:00 PM Pacific Time on Friday, your order may be shipped the following Monday (public holidays are not included)
Shipping to Country
Normal delivery countries: Greece, Spain, Ireland, Hungary, Luxembourg, Belgium, Canada, Hong Kong(CN), Taiwan(CN), Finland, Australia, Slovenia, Argentina, Brazil, Malaysia, Norway, France, Slovakia, Japan, Czech Republic, Singapore, Mexico, Germany, French Guiana, Croatia, Macao(CN), United States, Ecuador, Colombia, Chile, Thailand, Italy, Paraguay, Monaco, Austria, Peru, Turks and Caicos Islands, United Kingdom, Netherlands, Portugal, Virgin Islands, British, Sweden, Switzerland, Korea, Suriname, Virgin Islands, American Samoa
Standard Shipping: Free Shipping (10-12 days for shipping)
Expedited Shipping: $10 shipping fee (5-7 days for shipping)
Remote delivery countries: the Dominican Republic, Wallis and Futuna, Norfolk Island, Aruba, Oman, Jersey, Panama, Marshall Islands, Bahamas, Tokelau, St.Pierre, and Miquelon, Pitcairn Islands, Poland, Tuvalu, Aland islands, Pakistan, Macedonia, the Former Yugoslav Republic of, Indonesia, French Polynesia, Georgia, Romania, Kuwait, India, Samoa, Saudi Arabia, Israel, Fiji Islands, Cayman Islands, Russia, Niue, North Korea, United States Minor Outlying Islands, Grenada, New Caledonia, Trinidad and Tobago, Netherlands Antilles, Barbados, Andorra, Northern Mariana Islands, Myanmar, Mongolia, Solomon Islands, Honduras, St.Kitts and Nevis, Bahrain, San Marino, Tonga, Papua New Guinea, Vanuatu
, Bosnia and Herzegovina, Qatar, Uzbekistan, Micronesia, Greenland, Moldova, Guadeloupe, Guernsey, Cyprus, Vietnam, Costa Rica, Timor-Leste, British Indian Ocean Territory, Sri Lanka, Nicaragua, Ukraine, Kyrgyzstan, Bhutan, Haiti, Iraq, Jordan, Belize, Kiribati, Bolivia, St. Vincent and the Grenadines, Antigua and Barbuda, Albania, Montserrat, Afghanistan, Denmark, Cocos (Keeling) Islands, Anguilla, Uruguay, New Zealand, Montenegro, Serbia, Svalbard and Jan Mayen, Guyana , Iran, Philippines, Laos, Brunei, Yemen, Guatemala, Estonia, Puerto Rico, Nepal, Bangladesh, Turkey, Vatican City, Iceland, Turkmenistan, Nauru, Martinique, Dominica, Maldives, Christmas Island, Lithuania, Azerbaijan, Lebanon, St. Martin (French part), Cambodia, Belarus, Malta, United Arab Emirates, St. Lucia, Gibraltar, Cuba, Kazakhstan, Heard Island and McDonald Islands, Bermuda, Tajikistan, Venezuela, Jamaica, Syria, Bulgaria, Palau, Armenia, Guam, El Salvador, Latvia, Isle of Man, Cook Islands, Faroe Islands, Liec htenstein, Palestinian Authority
Standard Shipping: Shipping cost Free shipping (10-15 days for shipping)
Expedited Shipping: $15 shipping fee (5-7 days for shipping)
Seriously remote delivery countries: Equatorial Guinea, Reunion, Tanzania, Sao Tome, and Principle, Mauritania, Eritrea, Sierra Leone, Cote d'Ivoire, Kenya Kenya, Madagascar, Mozambique, Central African Republic, Sudan, Nigeria Nigeria, Seychelles, Bouvet Island, Malawi, Gambia, Angola, Zimbabwe, Lesotho, Tristan da Cunha, Liberia, Niger, Uganda, Cape Verde, Rwanda, Togo, Morocco, Swaziland, Guinea, French Southern and Antarctic Lands, Guinea-Bissau, Falkland Islands, Benin, Cameroon, Congo (DRC), Senegal, Mayotte, Ascension Island, Chad, Tunisia, Namibia, Zambia, Antarctica, Mauritius, South Georgia and South Sandwich Islands, Congo, Western Sahara, Burkina Faso, Mali, Libya, Egypt, Algeria, Botswana, Ethiopia, Gabon, St. Helena, Ghana, Comoros, Somalia, Burundi, Djibouti, South Africa
Standard Shipping: Shipping cost $15 (15-20 days for shipping)
Track your packages
After printing the shipping label, you will receive an email with the tracking number. This tracking information may take up to 3 business days to provide.
Tracking information Issues
Your satisfaction and advice is our motivation! If any questions about tracking information, feel free to contact us with your order number and the tracking number that you have. Our E-mail: [email protected].
The lost package
Divoom will be responsible for any items that are damaged or lost during transportation.
If all else fails, please contact our support team directly at [email protected] for help
